PACKAGE AND CARGO SHIPPING WITH ISLAND BARGAINS
Cargo Responsibility
Island Bargains is not responsible for cargo unclaimed after 180 days from the date received.
Delays
Island Bargains will not be held liable for loss of a shipment, damage to a shipment or delay caused by any events we cannot control; including but not limited to acts of God, the acts of another carrier or third party with whom we contract, or the action of omissions by any governmental or public authority (including but not limited to customs or health officials), or omission by anyone outside Island Bargains. Island Bargains reserves the right, without admitting liability, to refund transportation charges or other charges at its sole discretion, but is not obligated to do so..
IN/OUT Pick Up
If you have delivered cargo to us for export, subsequently, the cargo needs to be picked up without being exported. A re-handling in/out fee will apply. Please contact our Customer Care department for more info. Trucker/pick up party must have a pickup order from the shipper/consignee authorizing the release of the cargo. In/out charge must be paid prior to cargo release.
How do I create an Island Bargains account?
It's FREE and EASY!
- Click the "My Account / Order Status" link at the top right side of our site.
- Enter your email address.
- Select "I am a new customer".
How do I edit my account information?
Click the "My Account / Order Status" link at the top right-hand side of our site to edit your account information.
What are the shipping charges for my grocery order?
Island Bargains shipping charges are based on cubic measure. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you see your shipping charges prior to payment.
What do I do if I forgot my password?
Click the "My Account / Order Status" link at the top right-hand side of our site. Under the login box, you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please click here to login to your account for more information on returning an item.
I received the wrong product on my grocery order.
If a particular item is out of stock at the time of fulfillment, Island Bargains will make a substitution of a similar item of equal or greater value to what was originally ordered. Should you be dissatisfied with the substitution, or if a completely incorrect item was sent, simply contact our on-island agent within 72 hours of receipt and return the unopened, unused items to our on-island agent for credit.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right-hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
